Reference

Your Rights and Our Rules at 8k8net

These legal terms set out how 8k8net operates your account, handles your data, and applies the rules that govern every session — from your first GCash deposit to any withdrawal you request.

Account eligibility termsData and privacy rightsGCash, Maya, InstaPay payment rulesCookie and retention policyContact for legal requests
8k8net Your Rights and Our Rules at 8k8net
LEGAL CONTACT PATHS

Reach Us for Policy or Account Questions

If a legal term directly affects your account — whether that is a data request, a payment dispute, or a question about your eligibility — our support team handles those queries through three channels. We aim to respond to formal legal and data requests within the window required by applicable rules.

Live Chat Open the chat widget inside your account dashboard. Our team handles account eligibility queries, GCash payment disputes, and data-access requests through this channel.
Email Support Send formal legal requests — including data deletion, correction, or account-closure queries — to our support email address listed in your account profile settings.
In-Account Help Centre The Help Centre inside your account covers policy summaries, how Maya and InstaPay withdrawal terms apply, and the steps to submit a formal complaint or dispute.
HOW WE HANDLE IT

Data, Cookies, Security and Your Account

We handle your account data with practices that reflect the responsibilities of a platform serving Filipino players. Here is what that means in concrete terms — from how we store session data to how you can request changes.

Data Storage and Retention

Account data — including your verified identity, transaction history across GCash, Maya, and InstaPay, and session logs — is retained only as long as required by applicable law and our operational obligations.

Cookie Policy

We use session and functional cookies to keep your account logged in, remember your lobby preferences, and measure page performance. You can manage non-essential cookies through the preferences panel in your browser settings.

Account Security Practices

Your account is protected by OTP verification on login and withdrawal. If you access from a new device, we send a one-time code to your registered mobile number before granting access — no exceptions.

Requesting Changes to Your Data

You can request a correction, export, or deletion of your personal data by contacting support via live chat or email. We will confirm receipt and process the request within the applicable regulatory window.

Common Legal and Policy Questions

These are the questions we actually receive about our legal terms, data handling, and account eligibility rules. If your question is not here, raise it through live chat or the in-account Help Centre.

These terms apply to anyone who opens or uses an 8k8net account. Access depends on local law and is available only where permitted for eligible players in the Philippines.

Send a data-access request to our support email or raise it through live chat. Include your registered account name and the mobile number linked to your GCash or Maya wallet for verification.

Yes. Submit a deletion request through live chat or email support. We will process it in line with applicable retention rules — some transaction records may be held longer as required by law.

Your account is governed by the terms published here. Where Philippine law applies to your situation, it takes precedence. We handle disputes through our formal support channels before any escalation.

Payment transactions via GCash, Maya, or InstaPay are covered by both our account payment rules and each provider's own service terms. Disputes about a specific transfer are raised through live chat.

We post a revised version of these terms here with a new effective date. Continuing to use your account after the posted date means you have accepted the updated version.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.